The most visible improvement for end-users is Outlook Web App (previously known as Outlook Web Access). One of the design goals for the Outlook Web App was a seamless cross-browser experience, so users running a browser like Safari, even on an Apple MacBook, should have exactly the same user experience as users running Internet Explorer.
Outlook Web App off ers a very rich client experience and narrows the gap between a fullyfl edged Outlook client and Outlook Web Access. To reinforce that experience, a lot of new features have been introduced. To name a few: Favorites, Search Folders, attaching messages to messages, integration with Offi ce Communicator, a new Conversation View (which works very well!), integration with SMS (text) messages and the possibility to create Outlook Web Access policies, which give the Exchange organization administrator the ability to fi ne tune
the user experience.
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